An international firm with presence in Mexico City is seeking for:

 

 HELP DESK COORDINATOR

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Location: Mexico City - Miguel Hidalgo

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Reports to: Service and Operation Manager

                      

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Key Responsibilities:

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• Responsible for receiving customer feedback (mail, phone, CSS system), and timely communication with customers to provide remote technical support.

• If the problem cannot be solved, communicate with the customer and the maintenance team to maintain the personnel information and the agreed time of arrival.

• Create work orders on the CSS system (internal system) and assign work orders to designated personnel.

• Follow up the progress of the work order on the CSS system (main node: the engineer accepts the work order, the engineer's arrival time, the problem repair time), and communicates with the service supervisor in time.

• Responsible for timely follow-up and coordination with customers and service engineers (for example: engineers are late, CIT is late, and customers confirm problems to fix), returning customers.

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Requirements:

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• Age: 25-35 years old

• Education: A bachelor's degree in a related field. 

• Experience: 2 years of ATM/self-service customer service experience, familiar with the Help desk business process.

• Training experience: There is a priority in the Help desk business training.

• Skills: computer operation, familiar with the operation of office software;

• Quality: Strong communication skills/execution ability, strong coordination ability and analytical judgment, patient and meticulous, responsible, and strong time concept.

• Language:  English proficiency is preferred 60%.

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Offer:

$18,000 Monthly.

Cellphone allowance

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Hiring by our client. 

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Good Luck!